WARRANTY PROCESS

We are not expecting many of you will need to use this as we pride ourselves on having some of the lowest warranty rates in the industry. But, just in case……we have put the system detailed below in place.

It is firstly VERY EASY to use.
It has been designed as a straightforward method for submitting warranty claims for our agents and retailers.
It allows the Red Paddle Co HQ Customer service team to quickly assess and settle a claim.
It enables you to track the status of your warranty item and so keep your customer in the loop at all times.
It totally eliminates the need for any lengthy international phone calls……
Just follow the steps below:

  1. Go to redpaddlecoaus.freshdesk.com
  2. Click on Sign Up on the right hand side of the screen
  3. Fill in the sign up form
  4. Check your emails for a confirmation message from us
  5. Click the link in the email to complete your sign up and add a password to your account
  6. Login at redpaddlecoaus.freshdesk.com
  7. Once logged in click on
    New support ticket this is on the top right hand side of the screen
  8. Fill in the warranty form giving details of the claim and choosing the product it relates to.
  9. All warranty claims need to be submitted with complete info of the problem, serial number and PICTURES. Failure to submit this info will result in a delay in settling the claim.
  10. Once you have completed the form click submit.
  11. One of the Red Paddle Co team will review your claim and get back to you – It can take up to 4 days to settle complex claims but we aim to complete most claims within 48hrs.
  12. Your case will then be closed.